REFUND AND RETURNS POLICY

Thank you for choosing THE ANTI SLIP COMPANY Pty LTD. We value your shopping experience and have established the following refund terms to ensure that you are satisfied with your purchase.

Refund Policy Overview
If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. We only accept returns of unopened and undamaged merchandise. Please note that refunds are not available in the following cases:

Products that have exceeded the 30-day return period
Products that have been opened, used or damaged
Customized or personalized products

Refund Request Steps
To request a refund, please follow the steps below:

Contact Customer Service: Please contact [email protected] via email and provide your order number and refund request details.
Returns: Once the return is confirmed, please return the item to the address we provide and select a tracking service to ensure the package is delivered safely. Unless the refund is due to a shipping error or product defect, the return shipping cost is borne by the customer.
Refund Processing: Once we receive the return and confirm that it is eligible for a refund, we will process your refund request within 7 business days. Refunds will be issued to your original payment method.

Refund Time
Once your refund is processed, the time it takes to process your refund may vary depending on the payment method:

Credit Card: May take up to 5 business days
PayPal: Refunds are usually immediate

Order Cancellation
If you wish to cancel your purchase before your order has shipped, please contact us as soon as possible. We will do our best to accommodate your request, but once your order has been processed, you may be required to request a return in accordance with our refund policy above.

Questions & Support
If you have any questions or need further assistance with the refund process, please feel free to contact our customer service team. We are happy to assist you.

Thank you for your trust and support of www.carpetgrippads.com! We look forward to providing you with quality products and services.